Refunds Policy

Returns

Cancellation and Returns

In order to facilitate quick deliveries, orders placed with Abingdon Beds are processed immediately, and raw materials, assembly, fabrics & transport will be booked against this order.

If you need to cancel your order, please contact us within 24 hours of placing your order on 01235 555255 or email sales@abingdonbeds.co.uk. Abingdon Beds will endeavour to reduce any costs of cancellation; however, there may be a partial or entire cancellation charge levied to the customer to cover materials costs as well as the admin fee of refunding the payment

If you reject a delivery of an Order (for any reason other than damaged Goods), there will be a cancellation fee up to 100% of the Order value

If you decide after delivery that the Goods are not suitable then please contact us on 01235 555255 or sales@abingdonbeds.co.uk, and we will enquire whether or not our supplier will accept the goods for return. There may be a fee from our supplier for this which may cover transport, restocking and/or administration. The fee will be deducted from any refund given. Refunds will be processed within 30 days of receipt of goods provided these conditions are met.

We want you to be happy with your order, and will always work to minimise any supplier costs.

Returns after delivery

Online Orders Only

Pillows, linen, mattress protectors and other soft items can be returned at any time within 14 days after delivery. For hygiene reasons, we cannot accept back any soft goods unless they are returned unused and unopened in their original packaging.

Beds, mattresses and other large items can also be returned provided you let our Customer Service team know within 14 days after delivery.

Products ordered online must not be used and you still have a responsibility to take care of the goods while they remain in your possession.

Refunds

We will raise any refunds at the time of cancellation, but we’re afraid that these cannot be finally processed until the goods to be returned have reached us or been collected.

Contact us via email (sales@abingdonbeds.co.uk), or by phone (01235 555255). Our working hours are Monday to Thursday 9:30-17:30, Friday 9:30-16:00, Saturday 9:30-17:30, Sunday 11:30-16:00.